As a result of Monday’s earthquake and damage sustained to the wharves we are unable to accommodate walk on passengers. We are developing a plan to carry walk on passengers and will continue to communicate as information becomes available.
To assist the management of our passengers who want to sail, it would be appreciated if you could advise us if:
You wish to cancel your sailing from 16th November onwards, contact our call centre on 0800 802 802.
If you require a refund please email us at firstname.lastname@example.org we will respond within the next two weeks.
As a result of Monday’s earthquake we are unable to accept new bookings, both walk on and vehicle passengers. At this stage we don’t expect bookings to open prior to the 21st of November. We apologise for the difficulties this will cause.
We have teams dedicated to dealing with all customer queries. We are working hard to resume normal services and will continue to update our website and our page as information becomes available.
If you require a refund please email us at email@example.com we will respond within the next two weeks, as priority is to ensure we enable our customers to sail.
- Phone number(s)0800 802 802
- Location(s) 1 Aotea Quay, Wellington, New Zealand 6011
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