2 November 2020
Monday, 2 November 2020 N/A Food, Drink & Entertainment
The purpose of this role is to support the management team; contributing to the day-to-day running of the store and building a positive team environment. As a senior member of the team, the hands-on shift supervisor demonstrates through actions, a commitment to providing quality and consistent food, a superior standard of cleanliness and high service outcomes for our customers.

Shift Management & Serving the Customer
 Supervise shifts including performing opening and closing shifts and all daily routines in accordance with store policy and procedures, checklists and trading hours.
 Coordinates and performs all day-to-day crew duties including serving customers, clearing tables, dishwashing, restocking fridges, bins, Toilets etc.
 As a senior team member, ensure the store is properly stocked with all necessary menu items and order/replace any products needed in a timely manner whilst monitoring product wastage and cogs in line with store sales.
 Provide efficient and friendly service to all customers, visitors and contractors.
 Carry out direct customer service and food preparation duties as required.
 Set a high example for staff to follow with a ‘lead from the front’ approach by working hard to ensure efficient
restaurant operations. When in doubt about an issue, seek to find answers from a more senior manager.
 Ensure team members maintain a high standard of store and equipment cleanliness.
 Ensure team members wear the full uniform and are appropriately groomed each day.
 Provide clear direction and assistance to the crew to support them in their-role.
 Demonstrate patience and a positive attitude with the team while delegating tasks and giving instructions.
 Work with the team to take on board customer feedback and resolve any complaints in a timely, friendly and
professional manner.
 Identify and resolve bottlenecks in food preparation to increase speed of service.
 Take the initiative to immediately report any identified risks relating to safety, hygiene standards or security to the
Management team and perform short-term solutions.
 Assist with the implementation of any new products to the outlet as discussed with the management team.
 Ensure product recall and withdrawal from sale procedures are carried promptly and efficiently.
 Complete credit processing forms as required and liaise with suppliers to resolve short supply issues.
 Support the management team to arrange rosters and roster coverage in the event of shift changes/ staff sickness
 Communicate feedback to the management team to keep them informed of issues during the shift e.g.
staffing, customer complaints, food quality, safety, service routine suggestions etc.

*Please note we are hiring specifically for the holiday season and so no leave will be granted over Christmas and New Years.
    • Phone number(s) 09 282 3728
    • Information pageLink of the page
    • Location(s) Oporto New Zealand
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